{"id":4593,"date":"2024-08-29T22:24:51","date_gmt":"2024-08-29T20:24:51","guid":{"rendered":"https:\/\/www.italiadirect.net\/?page_id=4593"},"modified":"2026-03-07T22:25:22","modified_gmt":"2026-03-07T21:25:22","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/www.italiadirect.net\/en\/terms-conditions\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"\t\t
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Terms & Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\r\n\t\t\t<\/div>\r\n\t\t\t\t\t
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1. Introduction<\/strong><\/p>

Welcome to ItaliaDirect, a package forwarding service that connects Croatian shoppers with Italian retailers. By using our website and services, you agree to these Terms and Conditions.<\/p>

2. Service Description<\/strong><\/p>

ItaliaDirect provides:<\/p>

    • A personal Italian address for shopping<\/li>
    • Package receiving and storage<\/li>
    • Forwarding services from Italy to Croatia<\/li>
    • Package tracking and delivery<\/li><\/ul><\/li><\/ul>

      3. Account Registration<\/strong><\/p>

      When registering, you must:<\/p>

        • Provide accurate, complete information<\/li>
        • Keep your information updated<\/li>
        • Maintain the security of your account<\/li>
        • Be responsible for all activities under your account<\/li><\/ul><\/li><\/ul>

          4. Package Forwarding Process<\/strong><\/p>

            • Register and receive your Italian address<\/li>
            • Shop from Italian retailers using your Italian address<\/li>
            • Purchase a forwarding service before your package arrives<\/li>
            • We receive, process, and forward your package to Croatia<\/li><\/ul><\/li><\/ul>

              5. Pick up at Italian address<\/strong><\/p>

              Customers may elect to pick up their packages in person at our Italian warehouse address. By selecting this option, you agree to:<\/p>

                • Collect your package within 5 business days of receiving our \u201cReady for Pick Up\u201d notification email<\/li>
                • Provide customer code identification at the time of pick-up<\/li>
                • If you fail to collect your package within 5 business days, we reserve the right to automatically forward it to your default Croatian delivery address to avoid storage fees<\/li>
                • Storage fees of \u20ac9 per day will apply if you request to extend the pick-up window beyond 5 days<\/li><\/ul><\/li><\/ul>

                  6. Package Size Limits and Pricing<\/strong><\/p>

                  We offer three forwarding options:<\/p>

                    • Small: Up to 2kg<\/li>
                    • Medium: 2-5kg<\/li>
                    • Large: 5-10kg<\/li><\/ul><\/li><\/ul>

                      All prices include receiving, storage, and forwarding to Croatia.<\/p>

                      7. Payment Terms<\/strong><\/p>

                        • Payment is required before package forwarding<\/li>
                        • We accept credit cards, PayPal, and bank transfers<\/li>
                        • All prices are in euros<\/li>
                        • No monthly fees \u2013 pay only when you ship<\/li><\/ul><\/li><\/ul>

                          8. Package Handling<\/strong><\/p>

                          We store packages for up to 30 days.
                          If no forwarding service is purchased within 7 days of package arrival, we charge a daily storage fee of \u20ac9.
                          Packages unclaimed after 30 days may be disposed of without liability.<\/p>

                          9. Delivery Address<\/strong><\/p>

                            • You must provide an accurate Croatian delivery address<\/li>
                            • We\u2019re not responsible for delays or issues caused by incorrect addresses<\/li>
                            • You can update your address in your account settings<\/li><\/ul><\/li><\/ul>

                              10. Shipping and Delivery<\/strong><\/p>

                                • We ship packages every Tuesday and Friday<\/li>
                                • Delivery to Croatia typically takes 3 business days<\/li>
                                • Remote areas may require additional time<\/li>
                                • Full tracking is provided for all packages<\/li><\/ul><\/li><\/ul>

                                  11. Prohibited Items<\/strong><\/p>

                                  We do not forward:<\/p>

                                    • Illegal items or substances<\/li>
                                    • Weapons or ammunition<\/li>
                                    • Perishable goods<\/li>
                                    • Hazardous materials<\/li>
                                    • Items requiring special permits<\/li>
                                    • Counterfeit goods<\/li><\/ul><\/li><\/ul>

                                      12. Liability Limitations<\/strong><\/p>

                                      ItaliaDirect is not liable for:<\/p>

                                        • Package damage during transit<\/li>
                                        • Delays caused by shipping carriers<\/li>
                                        • Incorrect information provided by you<\/li>
                                        • Consequential damages of any kind<\/li><\/ul><\/li><\/ul>

                                          13. Intellectual Property<\/strong><\/p>

                                          All content on our website is owned by ItaliaDirect and protected by copyright laws. You may not reproduce, distribute, or modify our content without permission.<\/p>

                                          14. Privacy<\/strong><\/p>

                                          Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your information.<\/p>

                                          15. Dispute Resolution<\/strong><\/p>

                                          Any disputes will be governed by Croatian law and resolved through binding arbitration in Croatia.<\/p>

                                          16. Amendments<\/strong><\/p>

                                          We reserve the right to amend these Terms at any time. Your continued use of our services indicates acceptance of any changes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                          Terms & Conditions 1. Introduction Welcome to ItaliaDirect, a package forwarding service that connects Croatian shoppers with Italian retailers. By using our website and services, you agree to these Terms and Conditions. 2. Service Description ItaliaDirect provides: A personal Italian address for shopping Package receiving and storage Forwarding services from Italy to Croatia Package tracking […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4593","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTerms & Conditions | Italia Direct<\/title>\n<meta name=\"description\" content=\"Read ItaliaDirect\u2019s terms and conditions. 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