Privacy Policy

1. Introduction

ItaliaDirect (“we,” “our,” or “us”), operated by ITALIADIRECT© s.r.o., Haanova 46A, 85104 Bratislava, Slovakia (Company ID: SK2122778163), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect personal information necessary to provide our services, including your name, contact details, delivery address, and account information. We do not collect or store your full credit card data. Payment card details are provided directly by you to our external payment processor. We only collect and retain non-sensitive transaction metadata (e.g., payment status, transaction reference numbers, and order amounts). We also collect data regarding your packages and your direct communications with us.

3. How We Use Your Information

We process data to provide our services, manage user accounts, and communicate package or service updates via email, WhatsApp, Viber, and SMS. We also use data to improve our service offerings and comply with applicable legal requirements.

4. Information Sharing

We share data with trusted third parties to facilitate deliveries, send notifications, and handle transactions. Payments: Financial transactions are processed securely by Viva Wallet (Viva Payment Services S.A.). When checking out, you are redirected to their website, and your data is handled according to their privacy terms. Notifications: Contact data is shared with communication providers to send automated updates via email, WhatsApp, Viber, and SMS. Logistics: Necessary information is provided to transport and courier partners to fulfill deliveries.

5. Data Security

We employ technical measures like encryption, secure servers, and controlled access to safeguard your personal data from unauthorized access.

6. Cookies

We use cookies to analyze usage, personalize your site experience, and manage user preferences. You can manage or disable cookies via your browser settings.

7. Your Rights

You have the right to access, correct, or request the deletion of your personal data, and to object to or restrict certain processing activities.

8. Data Retention

Data is retained only as long as necessary to fulfill the operational purposes outlined in this policy and to comply with statutory legal obligations.

9. International Data Transfers

Your data may be transferred internationally to external service providers, with appropriate legally mandated safeguards in place.

10. Changes to This Policy

Updates to this privacy policy will be posted directly on our website with an updated effective date.

11. Contact Information

For questions regarding this policy or your data rights, contact us at support@italiadirect.net